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HELP & SUPPORT

Not solved yet? Tell the owners directly.

If you have already raised a problem with our staff and it is still not sorted out, write here. Your message goes straight to the hospital owners — not to a front desk. Patients, attendants, doctors, nurses, hospital staff and medical store staff can all write.

Write your concern
  • Read by the owners
  • Reply within 24 hours
  • Name and number optional

Caring For Life, in every concern we hear.

24/7 Emergency Services

Is this a medical emergency?

Do not write here — replies to this page can take up to 24 hours. Call the hospital now and come straight in.

Call Now

Raise A Concern

Write it in your own words

There is no format to follow. Say what happened the way you would tell a person — English, हिंदी or मराठी is all fine. Only the message itself is required.

Who is writing? (optional)

Skip this if you would rather not say. Picking one just tells the owners who they are replying to.

What happened?

Pick a group above and we will show you what people usually write about.

Have you already raised this with our staff? (optional)

Your details — only if you want a reply

Your name and phone number are optional — send without them if you prefer. Do note that WhatsApp itself shows your number to whoever receives the message; that is how WhatsApp works, not something this page adds. Add your phone number only if you want a call back.

Opens WhatsApp with your message ready — you still press send.

What Happens Next

After you press send

Step 1

You send it

WhatsApp opens with your message already written. You read it over and press send.

Step 2

It reaches the owners

It lands on one number that Mr. Mohan and Dr. Arun both watch. There is no front desk in between.

Step 3

They look into it

The owners take it up with the department concerned and find out what actually happened.

Step 4

You get a reply

You hear back on the same WhatsApp chat within 24 hours.

Before You Write

Questions people ask us

No. Both are optional. You can describe the problem and send it without filling them in. Add your phone number only if you want the owners to call you back — without it we have no way to reach you.

Yes. That is exactly what this page is for. Please mention who you spoke to and roughly when, so the owners can trace what happened and where it stopped.

Within 24 hours. Your message goes to a WhatsApp number that both owners monitor, and they reply on the same chat.

Yes. Anyone who works at Orchid Multispeciality Hospital can raise a concern here — about duty, workload, safety, equipment, salary or anything that is not getting resolved through the usual channel.

Do not use this page. Call +91 91467 77218 or come to the hospital straight away. Our emergency service runs 24/7.