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Legal

Privacy Policy

Last updated: 27 September 2026.

This Privacy Policy explains how Orchid Multispeciality Hospital handles information you choose to share through this website and the forms, buttons and WhatsApp links on it. It should be read with our Terms & Conditions.

Who We Are

  • Orchid Multispeciality Hospital, 1st Floor, Marvel Bldg., Sanghvi Complex, Opposite A. J. Diagnostic, Payyade Hotel Lane, Kanungo Estate Road, Mira Road (East), Thane - 401107, Maharashtra. Email: [email protected]. Phone: +91 91467 77218.

How This Website Handles Your Information

  • The forms on this website do not send your details to any server. They prepare a message on your own device and open WhatsApp so that you can read it and press send.
  • This website has no user accounts.
  • Nothing you type into a form is stored by the website itself. Once you send a message on WhatsApp, the hospital receives it and handles it as described below.

Information You May Share

  • Appointment requests: patient name, gender (optional), age, phone number, the symptoms or reason for the visit, any department or doctor you select, whether you want a hospital or home visit, and your preferred date and time.
  • Home visit and cashless mediclaim enquiries: a short message naming the area or service you are asking about, followed by whatever you choose to tell us in the chat.
  • Orchid Care Card enquiries: the card you are interested in, how many people the account would cover, and whether you want the money-back option. Identity details of each member, including their Aadhaar card, are checked in person at the hospital when the account is opened and when the discount is claimed. They are not collected through this website.
  • Job and Nursing Training applications: name, phone number, qualification, experience, current location, availability, email address (optional), notes, and the role, duration or shift you choose; for training, your council registration number where you provide it. Your CV or documents are sent by you as a file in the same WhatsApp chat.
  • Help & Support: your description of the concern, the place it relates to, whether you have already raised it, and your name and phone number, which are optional.
  • Calls, emails and visits: whatever you tell us by phone, by email or in person at the hospital.

Health and Sensitive Information

  • The symptoms or reason for a visit that you enter in the appointment form is health information. It is sent to us only when you press send in WhatsApp, so you can edit or delete any of it first.
  • If you would rather not share symptoms over WhatsApp, keep that field brief and describe them over the phone or at hospital reception instead.
  • Please do not send Aadhaar numbers, bank or card details, or passwords through WhatsApp or this website.

How We Use Information

  • To respond to your enquiry, confirm appointments and home visits, and provide care.
  • To help with cashless mediclaim, TPA coordination and claim documents.
  • To set up and manage Care Card accounts, verify members and apply discounts, refunds and referral credit.
  • To consider job and training applications and to contact you about them.
  • To look into and answer concerns raised through Help & Support.
  • To meet legal and regulatory obligations that apply to the hospital.
  • We do not sell your information.

WhatsApp

  • WhatsApp is a third-party service with its own terms and privacy policy. Messages are encrypted in transit, but they are stored on your own phone and on the hospital device that receives them, and we do not control how long WhatsApp itself retains message data.
  • Concerns sent through Help & Support go to a dedicated WhatsApp number that the hospital owners monitor. Other messages go to the hospital’s WhatsApp line.

Who We May Share Information With

  • Hospital doctors, nurses and staff who need it to respond to you or provide care.
  • Your insurer or TPA, where you ask us to help with a cashless or reimbursement claim.
  • Public authorities or courts, where the law requires it.
  • We do not share your information with anyone else for their own marketing, except that this site uses the Meta Pixel (see “Third-Party Content and Links” below) to help Meta measure and target advertising.

Browser Storage and Cookies

  • This site does not set cookies of its own.
  • It saves one item in your browser’s local storage, your chosen light or dark theme, so that the site looks the same the next time you visit. No medical or personally identifying information is stored in your browser by this website. You can clear it at any time from your browser settings.

Third-Party Content and Links

  • Some pages, such as the home, About, Contact and Home Visit pages, show an embedded Google Map. When a map loads, Google may receive your IP address and set its own cookies under Google’s privacy policy.
  • This site uses Google Analytics to understand how visitors use it. Google Analytics may set cookies in your browser and receive information such as your IP address, browser and device details, and the pages you visit, under Google’s privacy policy.
  • This site uses the Meta Pixel to measure the performance of Facebook and Instagram ads and to build advertising audiences. Meta may set cookies in your browser and receive information such as your IP address, browser and device details, and the pages you visit, under Meta’s privacy policy.
  • This site also links to WhatsApp, Google Maps, Facebook, Instagram, YouTube and LinkedIn. We are not responsible for the privacy practices of those platforms.
  • The site’s fonts are served from the site itself.

Security and Retention

  • The site is configured to be served over an encrypted (HTTPS) connection and sends standard browser security headers. Hospital staff are expected to keep patient information confidential.
  • We keep information for as long as it is needed for the purpose it was shared for, or as the law requires. Job and training profiles may be kept on file so that we can contact you when a suitable opening arises; you can ask us to remove yours.

Your Choices

  • You decide what to share, and you can use the phone or visit the hospital instead of WhatsApp.
  • You can ask us to correct or delete details we hold about you, or to stop contacting you, by using the contact details below. We will handle such requests in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 to the extent it applies to us.

Children

  • A parent or guardian should fill in and send any form on behalf of a child. This website does not knowingly collect information directly from children.

Questions and Grievances

  • For questions about this policy, or to raise a privacy concern, contact us at [email protected] or +91 91467 77218.
  • For a problem that has not been resolved through the usual channel, you can also write to the owners through our Help & Support page.

Changes to This Policy

  • We may update this policy as our services change. The date at the top shows when it was last changed.