Skip to main content

Legal

Terms & Conditions

Last updated: 26 September 2026.

These terms govern your use of the Orchid Multispeciality Hospital website and of the forms, buttons and WhatsApp links on it, including appointment requests, home visit and cashless mediclaim enquiries, the Orchid Care Card, job and training applications, and Help & Support. By using this site you agree to them. If you do not agree, please do not use the site.

Website Purpose

  • This website provides general information about Orchid Multispeciality Hospital's departments, services, doctors and how to get in touch.
  • It is not a booking, billing or medical records system. Nothing you submit here is stored by the website itself.

Medical Information and Emergencies

  • Content on this site is general information, not medical advice, diagnosis or treatment. Please read our Medical Disclaimer.
  • In a medical emergency do not use this website. Call +91 91467 77218 or go to the hospital straight away. Our emergency service is available 24/7.

Appointment Requests

  • The appointment form does not book anything. It opens WhatsApp on your own device with a message already written from the details you entered, and nothing is sent until you press send.
  • An appointment is confirmed only when our team replies to you by WhatsApp or phone. Timing depends on doctor availability.
  • Hospital hours: OPD: 9 AM – 5 PM, Mon–Fri; 24/7 Emergency Services.
  • You are responsible for the accuracy of the details you give, and for sharing them only about yourself or a person you are entitled to act for.

Home Visits

  • Home visits are available only in Mira Road, Mira Bhayandar, Bhayandar, within the service radius stated on the Home Visit page.
  • A fixed visiting charge is shown on the Home Visit page. Any nursing procedure or other service is charged separately, and the amount is confirmed with you when the visit is booked.
  • The visit time is fixed with you and depends on the availability of the home visit doctor.
  • Included in a home visit: Examination, diagnosis and a prescription at home; Injections, dressings and nursing care during recovery; Post-surgery follow-up and wound review; Routine vitals and health checks for elderly patients; Reading existing reports and referring into the right department.
  • Not included: Emergency or trauma care — call the emergency line instead; Surgery, or anything needing an operating theatre; X-ray, sonography, CT or MRI imaging; Oxygen support, intensive monitoring or admission-level care.

Cashless Mediclaim and No Guarantee of Approval

  • Information about cashless mediclaim, TPA support or any other service on this site does not guarantee eligibility, insurer or TPA approval, doctor availability or admission.
  • Orchid Multispeciality Hospital assists with coordination and documentation. The decision on any claim rests with your insurer or TPA under your own policy terms.
  • All such matters are subject to verification, policy terms and hospital assessment at the time of your request.

Orchid Care Card

  • The Orchid Care Card is a paid annual membership sold in Silver, Gold, Platinum tiers. Current fees, discounts and what each tier covers are published on the Care Card page, and those published terms form part of these terms.
  • Silver card: 10% discount. Covered: Hospital bill; Medicines; Routine pathology tests; X-ray, sonography, MRI and CT scan. Not covered: Treating doctor charges; Super consultant charges.
  • Gold card: 15% discount. Covered: Hospital bill; Medicines; Routine pathology tests; X-ray, sonography, MRI and CT scan; Treating doctor charges. Not covered: Super consultant charges.
  • Platinum card: 21% discount. Covered: Hospital bill; Medicines; Routine pathology tests; X-ray, sonography, MRI and CT scan; Treating doctor charges. Not covered: Super consultant charges.
  • The discount on each card also applies to home visit charges, at the rate of the card selected.
  • The card is valid for 12 months from the date of issue and must be renewed each year to stay active.
  • The discount applies to Orchid Multispeciality Hospital charges only. What each card does not cover is listed under “Not covered by the discount”.
  • The discount rate is fixed by the tier purchased and does not change during the validity period.
  • Orchid Multispeciality Hospital may revise the Care Card from time to time, including card fees, discount percentages, what each card covers and referral credit, in response to market demand, customer feedback or changes in hospital policy. A revision applies to cards issued or renewed after it is published on the Care Card page. A card already issued keeps its discount rate and coverage until it expires. The fees and terms published on the Care Card page when you register or renew are the ones that apply to you.
  • The Aadhaar card of every member is required at the hospital to verify identity when the account is opened and when the discount is claimed.
  • Each card is issued to one named person and is not transferable to anyone else.
  • Referral credit is added to both accounts only after the referred person's account is opened with the referrer's card number quoted at that time.
  • Each side of a referral earns the credit of the tier they themselves hold, which may differ between the two accounts.
  • Referral credit can be used against card fees and renewal only. It cannot be withdrawn as cash and cannot be adjusted against a hospital bill.
  • The money-back fee is optional, is paid once per account, and must be paid when the account is opened.
  • A refund can be claimed any time within 8 months of the account being opened. After 8 months no refund is available.
  • Every card on the account must be unused. If any one member has used their card, no refund is given to anyone on that account.
  • The refund returns everything paid on the account — the registration fee, every per-member fee, and the money-back fee itself.
  • Without the money-back fee, all Care Card fees are non-refundable.
  • Not covered by the discount: Super consultant charges (all cards); Treating doctor charges (Silver card); Any item the hospital does not itself bill for.
  • Terms and conditions apply to every card.

Careers and Nursing Training Applications

  • Job and training applications are sent through WhatsApp from the form on this site. A link can carry text only, so you must attach your CV or documents yourself in the same chat.
  • Sending an application does not guarantee an interview, selection, a job or a training place. Selection, duration, rotation and allocation are subject to hospital requirements and availability.
  • The hospital does not charge any fee at any stage of recruitment. If anyone asks you for money in the hospital’s name, please report it to us.
  • Details you give must be true. False information may lead to an application being rejected.

Help & Support

  • The Help & Support form sends your concern to the hospital owners through WhatsApp. It is for concerns that have not been resolved through the usual channel, and not for medical emergencies.
  • Your name and phone number are optional, but without a phone number we cannot call you back. We aim to reply within 24 hours on the same WhatsApp chat.

Accuracy of Content

  • We aim to keep department, doctor, service, pricing and Care Card information current, but details can change without notice. Where two sources differ, the hospital’s confirmation at the time of your request applies.
  • Doctor availability, qualifications and registration details shown on this site are as supplied by the hospital and may be updated.

Acceptable Use

  • Use the site and its forms only for lawful purposes and in good faith.
  • Do not submit false, misleading or another person’s details without authority, and do not attempt to disrupt, overload or misuse the site or the hospital’s WhatsApp and phone lines.

Intellectual Property

  • The content, name, logo, images and design of this site belong to Orchid Multispeciality Hospital or its licensors. You may view and share pages for personal, non-commercial purposes, but may not copy, modify or reuse the content commercially without written permission.

External Links and Third-Party Services

  • This site links to and uses third-party services such as WhatsApp, Google Maps and social platforms.
  • They are governed by their own terms and privacy practices. We are not responsible for their content or how they operate.

Limitation of Liability

  • To the extent permitted by law, Orchid Multispeciality Hospital is not liable for any loss arising from reliance on general information on this website, from a delay or failure of WhatsApp, phone or internet services, or from decisions made by insurers, TPAs or other third parties.
  • Nothing in these terms limits any liability that cannot be limited under applicable law, or affects your rights as a patient or consumer.

Governing Law

  • These terms are governed by the laws of India.

Changes to These Terms

  • We may update these terms from time to time; the date at the top shows when they were last changed.
  • Continued use of the site after changes means you accept the revised terms.

For questions about these terms, contact us at [email protected] or +91 91467 77218. Please also read our Privacy Policy.